Practice Policies
Psychotherapy Collective of Atlanta is not a crisis or emergency service. If you are experiencing a mental health emergency or believe you may be in immediate danger, call 911, go to the nearest emergency department, or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.
Fees
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Individual Intake Visit: $225
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Individual Follow-Up Visit: $210
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Family Therapy: $210
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Couples Therapy: $210
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Psychological Testing: Contact office for quote
Payment is due at the time of service unless other arrangements have been made. We accept major credit cards, HSA/FSA cards, and other approved payment methods. Clients are responsible for any copayments, deductibles, coinsurance, or balances not covered by insurance.
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If using insurance, we may submit claims as a courtesy; however, clients remain responsible for all copays, deductibles, coinsurance, denied claims, and non-covered services. Insurance benefits quoted by carriers are not guarantees of payment. Clients are ultimately responsible for understanding their coverage and for any balance not paid by insurance, including retroactive denials or recoupments by insurance companies.
A limited number of reduced fee/sliding scale appointments are available. Sliding scale availability is limited and offered based on financial need, clinician availability, and practice capacity.
Under the No Surprises Act, individuals who are uninsured or choose not to use their insurance have the right to receive a Good Faith Estimate of the expected cost of their healthcare services before treatment begins.
A Good Faith Estimate outlines the anticipated charges for scheduled services and helps you understand your expected financial responsibility. If your final bill is substantially higher than your estimate, you may have the right to dispute the charges under federal law.
If you have questions about your estimate or would like to request one before beginning services, please contact our office. Additional information about your rights under the No Surprises Act is available from the Centers for Medicare & Medicaid Services.
If you need to cancel or reschedule an appointment, please provide at least 24-hour notice. Appointments canceled with less than 24-hour notice, or missed without notice, may be subject to a late cancellation or no-show fee of $100. This policy allows us to offer appointment times to other clients in need of care.
Voicemails and non-urgent messages are typically returned within 24 business hours. If you are experiencing a mental health emergency, call 911, 988, or go to the nearest emergency room.
Your privacy is important to us. Information shared in therapy is kept confidential except where disclosure is required or permitted by law, including situations involving safety concerns, abuse or neglect, court orders, or other legal obligations. For a full copy of our privacy policy, contact the office.
This refers to our legal obligation to report certain types of information to authorities. This duty is designed to protect individuals who may be at risk of harm or abuse. These include child abuse and neglect, elder abuse, sexual abuse, elder abuse, as well as active suicidality or homicidality.
Clients may request copies of their medical records or authorize their release to another provider. Requests must be submitted in writing, and reasonable administrative fees may apply as permitted by law.
To maintain appropriate therapeutic boundaries, our clinicians do not accept friend requests on social media or engage with clients through personal social networking accounts. If we encounter clients in public, we will protect your confidentiality by allowing you to initiate any interaction.
In couples or family therapy, we utilize a limited-secrets approach, meaning information shared individually with the therapist may be brought into the therapeutic process when clinically appropriate.
When working with minors, parents or guardians may receive general updates regarding treatment progress and safety concerns; however, therapists also work to maintain an appropriate level of privacy and trust with adolescent clients to support effective treatment.
Therapy is most effective when treatment goals are met collaboratively. Services may conclude when treatment goals have been achieved, by mutual agreement, if ongoing care is no longer clinically appropriate, or if a referral to another provider or level of care is recommended.